Support

HELP & SUPPORT

We’re here to help.

Below are easy to follow guides and some FAQ’d that may help address some of the issues you encounter with Empires of Europe. 

However, should you require additional technical support, join our Empires of Europe Discord and head to the Mod Support Forum.

Check Empires of Europe mod version

Download the latest version of the Empires of Europe game you want to play.

Check Bannerlord version

Make sure you have Mount & Blade: Bannerlord V1.3.13 or higher

Other mod dependency

Make sure you have Harmony V2.4 or higher

Unblock dll’s if necessary

These are found at:

  • Europe1100\bin\Win64_Shipping_Client
  • Europe1700\bin\Win64_Shipping_Client
  • Americas\bin\Win64_Shipping_Client

Right click on the file>Properties>tick ‘Unblock’

Load Mods in this order

  • Harmony
  • TW mods (Native, Sandbox, etc)
  • Any other mods (do not use any on the first run — just run the hame with just Harmony, TW modules and EoE mod to confirm that they work before running other mods)
  • Empires of Europe mod

Yes, Empires of Europe mods are compatible with Bannerlord v1.3 or higher. To check whether a mod or sub-mod you intend to use is compatible with the latest version of Bannerlord, check out Rex’s Modlist.

Yes, the Empires of Europe mods are compatible with Warsails, with the EoE Warsails patch.

To troubleshoot this issue,

  1. Check your RGL log via file C:\ProgramData\Mount and Blade II Bannerlord\logs\rgl_log_xxx.txt
  2. IF the last line in that file says something like: “rgl_post_warning_line: Shader cache version of the external module (EoE 1100/ 1700/ Americas) is invalid”, then the issue is related to the shader cache. THIS IS A KNOWN BANNERLORD VANILLA 1.3 BUG, and will require a fix from TaleWorlds (creator of Bannerlord).
  3. To troubleshoot, simply retry starting the mod at least 5-6x until it works.

To troubleshoot this issue, follow the steps below:

  1. Try deleting harmony.log.txt, which can be found on your desktop.
  2. If pt. 1 does not work,
    • Delete the entire folder C:\ProgramData\Mount and Blade II Bannerlord\Shaders
    • Delete the “sack” file (if there is one) at C:\Program Files (x86)\Steam\steamapps\common\Mount & Blade II Bannerlord\Shaders\D3D11
    • Delete the “sack” file from C:\Program Files (x86)\Steam\steamapps\common\Mount & Blade II Bannerlord\Shaders\D3D11 for any mod that’s relevant

NOTE: Deleting shader files will require the shaders to be rebuilt as the game loads. This may cause:

  • further crashes at startup — just retry startup until game loads with no issue
  • in-game assets to be slow to load. To troubleshoot,
    • In main menu, go to ‘Settings’ and change graphic settings to LOW, to allow you to get to character creation page.
    • Once character creation is completed and the map loads, you can update your graphic

To troubleshoot this issue,

  1. Drop graphics settings to Low. You should be able to change the setting back to High after you get to the map.
  2. For Nvidia users, delete the following:
    • DXCache and GLCache folders in %localappdata%\NVIDIA\
    • NV_Cache (located in %localappdata%\NVIDIA Corporation)

Discord is the primary channel you can use to communicate with us, and is the best source of news, progress updates and discussion surrounding Empires of Europe mods.

Join the EoE Discord Mod Support Forum where you can flag issues and bugs, ask for advice or search for tips on how to troubleshoot from LowFat admins or other EoE players.

You may also want to sign up to one of the EoE paid Patreon membership tiers to unlock access to priority support via the exclusive paid members-only Discord support forum.

CTA button: Join the EoE Patreon <https://www.patreon.com/cw/EmpiresofEurope/membership> 

Patreon is a membership platform and subscription-based model that enables fans (known as “patrons”) to fund and support the creators they enjoy.

Patrons usually pay a monthly, annual or one-off fee to gain access to exclusive content, behind-the-scenes access, and rewards.

Depending on your chosen membership tier, you will get:

  • Exclusive access to the most up-to-date version of the game of your choice unlocking the latest updates, game features and assets (1 x release per fortnight/ 26 releases a year)
  • BONUS access to the latest version and paid releases for the other EoE games, letting you enjoy other Empires of Europe worlds. (available to Corporal tier and higher)
  • Custom/ personalised features such as a custom Discord role, personalised wanderer in game, your own home on the game map along with a personal sign/ nameplate or even your own homestead in EoE Americas (offered to Knight tier and higher)
  • Ad hoc releases for critical bug fixes
  • Access to priority support via a members-only Discord forum

Empires of Europe is currently completely bootstrapped — predominantly built and personally funded by Lowfat Gaming founders and supported by sweat equity from a passionate community of other modders and Bannerlord players. None of the founders or team members are currently regular salaried employees of Lowfat Gaming.

Funds raised from the Empires of Europe Patreon will go towards ongoing development, asset creation/ purchase and other costs associated with creating, maintaining and supporting the Empire of Europe mods.

So if you enjoy playing Empires of Europe and would like to see more new features and assets created, accelerate development and regular support, please consider supporting the team by signing up as an Empires of Europe patron and subscribing to our paid membership tiers.

Lowfat Gaming Studios is a small, independent, bootstrapped start-up.

By becoming a Paid Member of our Patreon, you help us keep creating, maintaning and supporting the Empires of Europe games that you love.

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